Marketing Tag

Brand has become the marketing religion of our time and takes on outsized importance in every decision. And that leads to a bunch of lists – each claiming to reveal “the” absolutes of brand building. The following makes no claim about summarizing absolutes. But the more lists I see, the more I love the far more humble and practical sense of brands found among this bakers dozen. And, the more I think they reveal important things that enthusiastic brand enthusiasts seem to have forgotten:
1. Brands build through YEARS of consistent efforts.
[caption id="" align="alignright" width="184" caption="Image via Wikipedia"]Pepsi logo (2003-2008). Pepsi Wild Cherry and ...[/caption]
2. No, really. Brands build far slower than anyone wants to think. 3. Building a brand requires not only years, but consistent execution throughout that time. 4. Convincing consumers of a product’s unique value creates brand far more quickly than does lifestyle communication. 5. There are many ways your business can leverage advertising to drive profitability other than “Brand Building”. 6. There are many flavors and types of advertising – all will build brand. That means so-called “brand advertising” may be exactly the wrong way to build your brand. 7. Most brand theorists seem to love exotic and abstract

[caption id="" align="alignright" width="185" caption="Image via Wikipedia"]Lady GaGa concert[/caption]
If you’re a marketer saddled with promoting a dull brand using social media, how do you compete with sexy brands such as Lady Gaga and Coca-Cola? Give your brand the rock-star treatment. Even if you’re not in a sexy industry, you can treat it as such. I wrote an award-winning book on quilting, but you’re never going to see me on “American Idol” or “America’s Got Talent.” No one wants to watch me at my sewing machine creating quilts, no matter how amazing they are. Unless you’re a quilter, too. Quilters are interested, and they will watch. But how did I make my content sexier? I produced a music video of 12 quilted table runners I designed over a year and set it to music my son arranged on GarageBand. I gave the audience a behind-the-scenes glimpse of my creative process, from original drawings, color palettes and design journals to a tour of finished quilts. How can you do something similar for your industry? Give it the rock-star treatment. Think music video, VIP pass, backstage access, T-shirt and memorabilia. Make your brand fun, place it on stage and rock on. Even if your product isn’t as glamorous as rock music, television or the big screen, treat it as such. Give your audience special treatment, and you’ll see traffic and sales increase. Be memorable. Let your personality and that of your staff shine through, so your brand is approachable and personable. Southwest Airlines flight attendant David Holmes raps the normal snoozer of the flight-safety speech. Passengers not only pay attention but also

The rise of social media and the growing urgency of transparency made it inevitable for Delta Air Lines to create its own customer service Twitter handle, according to Allison Ausband, the vice president of reservation sales and customer care, who spoke at last week’s Realtime NY 11 conference. “We didn’t have an option but to jump in and participate,” Ausband said. @DeltaAssist was a means to tap into the real-time conversations already happening on Twitter, and thus a way to craft real-time responses. Stuck in a bathroom without toilet paper? Had a flight inexplicably canceled? A tweet to @DeltaAssist would be there to get your problem solved, Ausband said. The Twitter handle was launched in May 2010 with four customer service representatives and would eventually grow to 12 full-time dedicated agents, boasting more than 60,000 response tweets. So how exactly did Ausband build @DeltaAssist to where it is today?

[caption id="" align="alignright" width="190" caption="Image via Wikipedia"][/caption] Today, with companies seeking green or sustainability type initiatives, there are tremendous opportunities to implement waste stream optimization strategies in the company’s supply chain, field, and corporate front office (plastic and paper recycle bins), as well as back office...

[caption id="" align="alignright" width="255" caption="Image via Wikipedia"]Follow me on Twitter logo[/caption]
The current environment for advertising and marketing is rapidly shifting. No longer are companies able to slide by with the basic strategies implemented in the past. With new digital developments changing on a continuous basis, being nimble and adaptable to these new forms of communication will be critical to getting the message effectively to consumers and shoppers alike. Already, we have seen huge changes: * From traditional media to multiple forms of communication * From mass to niche media, centered around specific target audiences * From a manufacturer-dominated market to a retailer-dominated, shopper centric market. * From general-focus advertising and marketing to data-based marketing * From limited Internet access to 24/7 Internet availability and access to goods and services The booming culture of social media is also creating countless opportunities for