Retailing

World Class Category Management for the consumer packaged goods sector. Category Management should always be concerned with asking, "What are your distribution experts delivering?" [caption id="attachment_1983" align="alignright" width="300"] category management[/caption] Consider how ‘one-off’ savings initiatives do not address systemic root cause issues when dealing with total cost of ownership challenges. Your...

Tablets are for fun, while laptops are for work, both play a role in consumer packaged goods.


Tablets have quickly emerged as a distinctconsumer_packaged_goods_laptopconsumer_packaged_goods_ipad third digital screen in consumers lives that fill the gap between desktops and smartphones. But there are still many open questions about exactly how consumers are using them. We explored tablet search trends earlier this year, but wanted to dig deeper and answer key questions such as: What are the contrasts between tablet use, laptop use, and smartphone use and how are consumers engaging across these devices? What are the most common activities (playing games, searching, reading, etc.) that tablets are used for? What ads are most relevant and useful based on how people are using the devices? 						

Brand has become the marketing religion of our time and takes on outsized importance in every decision. And that leads to a bunch of lists – each claiming to reveal “the” absolutes of brand building. The following makes no claim about summarizing absolutes. But the more lists I see, the more I love the far more humble and practical sense of brands found among this bakers dozen. And, the more I think they reveal important things that enthusiastic brand enthusiasts seem to have forgotten:
1. Brands build through YEARS of consistent efforts.
[caption id="" align="alignright" width="184" caption="Image via Wikipedia"]Pepsi logo (2003-2008). Pepsi Wild Cherry and ...[/caption]
2. No, really. Brands build far slower than anyone wants to think. 3. Building a brand requires not only years, but consistent execution throughout that time. 4. Convincing consumers of a product’s unique value creates brand far more quickly than does lifestyle communication. 5. There are many ways your business can leverage advertising to drive profitability other than “Brand Building”. 6. There are many flavors and types of advertising – all will build brand. That means so-called “brand advertising” may be exactly the wrong way to build your brand. 7. Most brand theorists seem to love exotic and abstract

[caption id="" align="alignright" width="153" caption="Image via Wikipedia"]Behold the iPad in All Its Glory.[/caption]

Tablets Will Be Key To Marketing

  With more than 165 million tablets expected to ship over the next two years, tablets are becoming a popular device with engaged, tech-savvy consumers. Given this explosive growth, tablets need to be a part of your marketing strategy. So Google is now making it easy for you to target tablet devices. We’re pleased to announce that we’re developing new targeting options to help you better connect with this audience. To give you greater control over your AdWords ads, we’re changing the way you can target tablet devices.

Networks & Devices

In the next couple of weeks, the “Networks and Devices” section of you r Settings tab within your AdWords account will include a new targeting option titled “Tablets with full browsers.” While you’ve been able to specifically target Apple iPad devices in the past, the new capability will enable you to easily target your ads to the entire tablet device category. In addition, you'll be able to select more precisely the types of devices and operating systems on which your AdWords ads will show. For example, to display

[caption id="" align="alignright" width="151" caption="Image via Wikipedia"]BBU Logo[/caption]
Thursday, March 24, 2011 by Jennifer Randall Take your best guess—what was the average DSD in-stock level found to be in a recent study published in SupermarketNews.com? I was a little surprised that the figure was actually 98 percent, especially given that other similar studies of both DSD and warehouse-supplied products put the average in-stock level between 92 and 94 percent. The study used shelf analysis based on six categories at 28 different retail stores, as well as interviews with DSD route drivers. Retailers participating in the study included Cub Foods, Hannaford Bros., Kroger, Safeway, Save Mart, Wegmans and Winn-Dixie. DSD vendors participating included Bimbo Bakeries, Dreyer, Flower Foods, Kellogg,

This post was written by Mirna Bard, a social media consultant, speaker, author and instructor of social media at the University of California at Irvine. SmartPulse — our weekly nonscientific reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social media practices and issues. Last week’s poll question: How would you compare the costs of social media marketing and traditional marketing channels, relative to their returns?
  • Traditional marketing is more expensive than social media marketing – 43.48%
  • It is difficult to compare the two – 41.74%
  • Social media marketing is more expensive than traditional marketing channels – 12.17%
  • They cost about the same – 2.61%
A couple of weeks ago, I was in a meeting with several executives who were debating

Angry Retail Customers Are A Marketers Dream? Can Be...

This guest post is by Daley Epstein, a contributing writer for SmartBrief.
[caption id="" align="alignright" width="250" caption="Image via Wikipedia"]Free twitter badge[/caption]
Whether your a retailer or distributor, when an angry, dissatisfied customer uses Twitter, it doesn’t matter whether he’s a big or little spender  — each post holds the same presence on the Internet, said Rob La Gesse, director of media marketing at Rackspace Hosting.  La Gesse suggests an old-fashioned, yet underused, approach toward social media: Customer love. He offers three things to keep in mind when dealing with an upset customer:
  • Don’t freak out. Costumers aren’t evil!
  • Customers need your help and may need to vent, let them.
  • If your company broke a promise or you have a broken process, its better to have an angry customer than a lost customer.
“If you don’t love working with customers, you shouldn’t be in retail marketing anyway",
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