Shoppers Scaling Back on Channel Shifting, Giving Retailers Fewer Chances to “Get It Right,” New SymphonyIRI Research Finds

Shoppers Scaling Back on Channel Shifting, Giving Retailers Fewer Chances to “Get It Right,” New SymphonyIRI Research Finds

Visiting Smaller Number of Channels, Making Fewer Trips, and Shifting to Dollar Stores Represent Key Findings

CHICAGO, Aug. 26, 2010 – Shoppers are cutting back on the number of channels they are visiting, concentrating visits on stores known for lower prices, generally visiting stores less frequently and spending less per trip. These are the principal findings of SymphonyIRI Group’s new Times & Trends report, “The New Path to Purchase: An Escalation of Channel & Consumption Migration.”

“Shoppers are not enjoying the same financial success as corporations this spring and summer, and their continued search for lower cost retail channels reflects this,” said John McIndoe, senior vice president, marketing, SymphonyIRI. “In addition to potential pressure on retailer revenues and margins, these trends point to managers having fewer chances to ‘get it right’ with shoppers. If a shopper visits a store and is unhappy with the experience, she will quickly go elsewhere.”

Grocery remains the dominant channel, with 98.4 percent penetration during the 52-weeks ending June 27, 2010. Other leading channels include drug (77.0 percent penetration), mass merchandise (71.6 percent) and supercenters (69.5 percent). Supercenters enjoyed the largest penetration increase of 1.9 points, followed by dollar stores with a 0.5 point increase. Mass merchandise penetration decreased 2.3 points, while convenience store penetration declined 1.9 points and drug fell 0.5 points.

The number of shoppers visiting fewer than five channels has increased every quarter since the second quarter of 2009. In contrast, those shopping at 5-9 channels in the same timeframe has dropped every quarter but one. The number of people shopping at 10 or more channels has remained approximately the same.

Overall, trip frequency began to consistently decline starting in Q4 2009, and in Q2 2010, declined nearly 2 percent versus the same period the prior year, driven by declines in the convenience store and mass merchandise channels, which experienced slides of 9 percent and 7 percent, respectively. Across most other channels, average purchase occasions remained fairly steady.

Dollars per purchase occasion, which were growing at approximately 5 percent in Q3 2008 versus the same period the prior year, fell flat in Q3 2009 and are now declining by more than 1 percent. While grocery, supercenter and club channels have seen average basket size slide over the past year, convenience, dollar and drug stores enjoyed significant increases of 8 percent, 3.8 percent and 1.7 percent, respectively.

A majority of trip missions have seen total trips to retailers decline steadily for nearly all categories since Q2 2009. The exception is quick trips, or small “need it now” shopping excursions, which remained constant for the second half of 2009 and then jumped dramatically in Q2 2010. Similarly, basket size across trip missions has declined most quarters since Q2 2009. Once again, quick trips were the exception, consistently demonstrating increased basket size each quarter, beginning in Q3 2009.

Factors driving performance of these channels include:

* All retailers are instituting aggressive pricing, merchandising and promotion strategies to woo shoppers

* Channels known for low prices are tending to perform better

* Many mass merchandisers are shifting to a supercenter format, temporarily depressing trips and dollar share performance

* Convenience stores, known for carrying more discretionary items, are feeling the pinch as shoppers remain wary about non-essential spending

Proposed Strategies for Manufacturers and Retailers

The report continues with recommended strategies for manufacturers and retailers. Among the recommendations, SymphonyIRI suggests identifying new growth opportunities and risks through ongoing category- and brand-level channel migration analyses, aligning distribution, marketing and merchandising strategies with channel migration patterns and focusing on protecting and growing dollar and unit share among high-value shoppers.

About the Report

Times & Trends: “The New Path to Purchase: An Escalation of Channel & Consumption Migration.” is available from SymphonyIRI, the world’s leading innovation partner that enables CPG, retail and healthcare companies to create and maximize new opportunities. The findings of this report were compiled based on information from the SymphonyIRI Consumer Network. To download the report, visit:

About SymphonyIRI Group, Inc.

SymphonyIRI Group, Inc., formerly named Information Resources, Inc. (“IRI”), is the global leader in innovative solutions and services for driving revenue and profit growth in CPG, retail and healthcare companies. SymphonyIRI offers two families of solutions: Core IRI solutions for market measurement and Symphony Advantage solutions for enabling new growth opportunities in marketing, sales, shopper marketing and category management. SymphonyIRI solutions uniquely combine content, analytics and technology to deliver maximum impact. SymphonyIRI helps companies create, plan and execute forward-looking, shopper-centric strategies across every level of the organization. For more information, visit

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SymphonyIRI Contacts:

John McIndoe
Phone: (312) 474-3862
Fax: (312) 726-1091

Shelley Hughes
Phone: (312) 474-3675
Fax: (312) 726-1091

Information Resources, Inc. (IRI)

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